Frequently Asked Questions

About PrepMD

• What does PrepMD do?

  PrepMD is a cardiac device clinic solutions company that helps healthcare organizations stabilize and scale device clinic operations. PrepMD supports clinics through a combination of technology, remote monitoring services, staffing, and training, addressing the full lifecycle of device clinic operations—from in-clinic workflows and remote monitoring to billing, compliance, and staff development.

• What makes PrepMD different from other cardiac device companies?

  Most companies focus on a single piece of the device clinic workflow, such as software, staffing, or training. PrepMD brings all of these together under one ecosystem built specifically for device clinics. By working with a single partner across technology, services, and training, clinics reduce vendor sprawl, improve consistency, and create more stable, scalable operations.

• Who does PrepMD work with?

  PrepMD works with independent cardiology practices, hospital-based device clinics, regional health systems, and large enterprise organizations. Solutions are designed to scale across single-site clinics as well as multi-location systems with centralized or distributed device clinic models.

PrepMD OMNI – Device Clinic Management Platform

• What is PrepMD OMNI?

  PrepMD OMNI is a cloud-based device clinic management platform designed to support both in-clinic and remote monitoring workflows. OMNI brings together manufacturer data, alert management, clinical documentation, billing automation, compliance tracking, reporting, and training into a single operational platform. Rather than functioning as a standalone remote monitoring tool, OMNI serves as the operational backbone of the device clinic.

• How is PrepMD OMNI different from traditional remote monitoring software?

  Traditional remote monitoring software emphasizes transmission processing. PrepMD OMNI manages the entire workflow surrounding those transmissions, including alert prioritization, documentation, billing readiness, audit trails, recall management, heart failure workflows, and staff solutions. This broader operational focus helps clinics work more predictably and reduces the need for multiple disconnected systems.

• How does PrepMD OMNI improve billing and revenue for device clinics?

  PrepMD OMNI automates CPT/ICD-10 billing workflows, generates audit-ready documentation, and captures missed revenue opportunities. Clinics using OMNI report improved billing accuracy, faster reimbursement cycles, and greater financial performance — all while reducing administrative workload.

• Can PrepMD OMNI replace legacy systems like Paceart?

  Yes. PrepMD OMNI is designed as a modern, cloud-based alternative to legacy device clinic systems such as Paceart. PrepMD supports clinics through the transition process by aligning workflows, migrating relevant data, and ensuring continuity of operations. Clinics gain a scalable platform without on-premise infrastructure and with long-term flexibility.

• How does OMNI help reduce staff burden and burnout?

  OMNI reduces staff burden by organizing work into clear, role-based workflows and eliminating manual steps across alert review, documentation, and billing preparation. By centralizing workflows in one platform, clinics reduce task switching and operational uncertainty, allowing staff to focus more on patient care and less on administrative cleanup.

• Does PrepMD OMNI integrate with EHR systems?

  Yes. PrepMD OMNI is designed to integrate securely with electronic health record systems. Integrations support documentation workflows, reporting, and data continuity while maintaining audit readiness. PrepMD works with each organization to align integration pathways based on clinical and technical requirements.

• What is CareSync?

  CareSync is an OMNI capability that enables wireless capture and synchronization of in-clinic device interrogations. It allows clinics to automatically document in-clinic sessions, associate them with the correct patient record, and maintain a complete clinical history without relying on separate tools or manual uploads. This is a great solution for clinics that have relied on Paceart’s SessionSync feature.

• How does CareSync improve in-clinic workflows?

  CareSync reduces manual data handling by capturing in-clinic sessions directly into OMNI. This improves documentation accuracy, supports appropriate billing, and ensures continuity between in-clinic and remote monitoring workflows, all within a single platform.

• How long does it take to implement PrepMD OMNI?

  Implementation timelines vary by organization and the availability of the IT teams within these health systems, but most clinics go live within a few weeks. PrepMD manages onboarding end-to-end, including workflow configuration, training, integration support, and go-live readiness.

• What support does PrepMD provide after go-live?

  PrepMD provides ongoing customer success, technical support, and training updates. Support continues as clinic needs evolve, ensuring long-term stability rather than a one-time software deployment.

• How does a clinic get started with PrepMD?

  Clinics typically begin with a discovery conversation to review workflows, staffing challenges, volume trends, and growth goals. Based on this assessment, PrepMD recommends the appropriate combination of OMNI, remote monitoring services, staffing, and training to support clinic stability and long-term success.

Remote Monitoring Services (RMS)

• What are PrepMD’s Remote Monitoring Services?

  PrepMD’s Remote Monitoring Services provide experienced IBHRE-certified clinical teams that assist with transmission review, alert triage, documentation, and workflow execution. These flexible services operate directly within your existing remote monitoring platform or PrepMD OMNI, giving clinics full visibility into review progress while maintaining oversight and control.

• Can PrepMD work with my existing platform like Paceart?

  Yes. PrepMD is vendor agnostic and can integrate with your current system, including Paceart, PrepMD OMNI, or other CIED platforms. We also offer a seamless transition program for clinics looking to move beyond Paceart into PrepMD OMNI with built-in CareSync functionality.

• How does PrepMD improve efficiency in remote monitoring for CIED patients?

  PrepMD’s IBHRE®-certified remote monitoring specialists use advanced triage protocols and secure EHR access to deliver same-day alert reporting with fewer non-actionable transmissions. Clinics experience reduced alert fatigue, improved compliance, and higher patient engagement — without adding staff.

• Can PrepMD help my clinic clear a backlog of device transmissions?

  Yes. PrepMD has a proven track record of helping large cardiac device clinics clear backlogs of thousands of transmissions in weeks, not months. Our team quickly integrates into your workflow, manages ongoing triage, and ensures you stay caught up while optimizing long-term efficiency.

In-Clinic Staffing

• How does PrepMD help with device clinic staffing shortages?

  PrepMD provides highly trained cardiac device specialists who can work on-site at your clinic, covering both short-term and long-term needs. Our staff members are rigorously trained and ready to integrate seamlessly into your workflows, ensuring continuity of care and operational efficiency.

• Can I combine in-clinic staffing with remote monitoring?

  Yes. Many clinics choose a hybrid model by combining PrepMD’s in-clinic staff with our remote monitoring services for maximum flexibility and efficiency.

• Can PrepMD provide temporary or flexible staffing solutions?

  Yes. Whether you need short-term coverage during staff leave or long-term support for clinic expansion, PrepMD provides scalable staffing solutions that adapt to your clinic’s needs. You can also combine staffing with remote monitoring for maximum flexibility.

PrepMD Accelerator – Training & Onboarding

• What training solutions does PrepMD offer for cardiac device clinics?

  PrepMD delivers CEU-accredited training programs that help onboard new hires and upskill existing staff. Through PrepMD Accelerator, your team gains structured, certification-focused training designed to improve retention, reduce burnout, and ensure your clinic maintains long-term strength.

• Is PrepMD training online, in-person, or hybrid?

  PrepMD offers flexible training formats — including online modules, in-person programs, and hybrid learning — so your team can learn in the way that works best for your clinic.

• How does Accelerator support onboarding and retention?

  With PrepMD Accelerator, your staff receives structured, CEU-accredited training that accelerates onboarding and keeps experienced clinicians engaged. This reduces burnout, improves staff retention, and ensures consistent, high-quality patient care across your device clinic.

• Can our entire cardiac device clinic team access PrepMD training?

  Yes. PrepMD training is designed for both individuals and teams, offering online modules, in-person programs, and hybrid learning. Clinics can onboard new hires faster, upskill existing staff, and build long-term clinical strength.

Billing, Compliance, and Audit Readiness

• Is PrepMD HIPAA-compliant?

  Absolutely. PrepMD follows strict HIPAA compliance and SOC 2 Type II security standards, including data encryption, audit-ready documentation, and multi-factor authentication, ensuring patient data is always secure.

• How does PrepMD ensure HIPAA compliance and data security?

  PrepMD follows HIPAA and SOC 2 Type II security standards, including end-to-end encryption, secure FHIR-based integrations, role-based permissions, and multi-factor authentication. Clinics can rely on PrepMD for enterprise-grade security and audit-ready compliance.

• How does PrepMD support billing and charge capture?

  PrepMD OMNI includes billing automation capabilities that support accurate charge capture, documentation standards, and frequency rules. By aligning clinical workflows with billing logic, clinics reduce missed revenue and administrative rework.

• Does PrepMD help with compliance and audits?

  Yes. OMNI supports audit readiness through structured documentation, time stamps, workflow tracking, and FDA advisory monitoring. Clinics use OMNI to maintain consistent records that support both internal and external audits.

Value & ROI

• How quickly can my clinic see results with PrepMD?

  Many clinics see measurable improvements in efficiency, compliance, and patient outcomes within weeks of implementing PrepMD services. From clearing transmission backlogs to optimizing billing, PrepMD delivers both immediate relief and long-term operational growth.

• Are there upfront costs for PrepMD solutions?

  PrepMD offers flexible pricing with no upfront costs for many services. Whether you choose standalone remote monitoring, in-clinic staffing, training, or the complete PrepMD OMNI ecosystem, we structure solutions to fit your clinic’s size, budget, and goals.