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Your Trusted CIED Remote Monitoring Services

Reduce alert fatigue, improve patient outcomes, and boost clinic efficiency with PrepMD’s IBHRE®-certified remote monitoring specialists and secure EHR access — the gold standard for comprehensive cardiac device monitoring services.

Whether you need a fully outsourced solution, a hybrid model, or workflow optimization, PrepMD becomes a seamless extension of your device clinic team — delivering patient-centered results and addressing your staffing challenges.

Works in Any CIED Platform — or OMNI
Dedicated IBHRE® Certified Team
Same-Day Alert Reporting
No Upfront Costs
Consolidating Health Systems
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Not All CIED Remote Monitoring Providers Are the Same

Many remote monitoring companies simply deliver reports. PrepMD delivers a complete, expert-driven cardiac device monitoring solution that enables clinic leaders to transform clinical, operational, and financial performance.
Why PrepMD Stands Apart in Cardiac Remote Monitoring:

Unmatched Expertise

IBHRE®-certified specialists averaging 8+ years in device clinic operations

Exclusive EHR Access

Industry-leading ability to review patient history, medications, and prior encounters for deeper clinical insights

Custom Alert Protocols

Designed with your clinicians to focus only on actionable events, reducing noise and alert fatigue

Vendor-Agnostic Flexibility

Works with any CIED software, including Paceart, or with PrepMD OMNI for integrated CIED data management

Operational & Financial Optimization

Improve compliance, capture missed revenue, and streamline workflows for stronger margins

Bundled Solutions

Combine remote monitoring services with software, in-clinic staffing and/or staff education for a complete solution

Results: Driving Clinical, Operational, and Financial Performance

Reduced alert fatigue and actionable, prioritized notifications

Improved patient outcomes through earlier detection of clinical changes

Increased operational efficiency and reduced backlog

Comprehensive device coverage — pacemakers, ICDs, ILRs, heart failure devices

Patient education resources to improve adherence and engagement

Earlier intervention enabling timely ablations and measurable revenue growth

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Real-World Impact:

Device Clinic Success Stories

CASE STUDY 1: Cardiology Clinic Workflow Optimization and Backlog Cleanup

3,500 Transmission Backlog | After 8 weeks w/PrepMD 0 Backlog

We quickly onboarded a 10,000 patient cardiology clinic adhering to a clinic-specified patient care protocol, managing daily alert triage and remote report writing for ALL device transmissions including dual and single chamber pacemakers, ICDs and ILRs, while efficiently cleaning up a 3,500+ backlog in less than 8 weeks.

CASE STUDY 2: Improved Remote Monitoring Patient Compliance and Clinic Optimization

41% Improvement | Year 1: 1,725 | Year 2: 2,178 | Year 3: 2,432

With our help towards improving cardiac remote monitoring patient education and compliance as well as clinic workflow optimization, a clinic was able to realize a 41% growth in clinically relevant patient reports over a 3 year period without experiencing any additional staffing burden.

CASE STUDY 3: Health System Remote Monitoring Stabilization

Third-Party Software Alone Not Solving Clinical Challenges | With PrepMD RMS: Reliable Coverage + Better Outcomes

A major health system’s 5,000-patient cardiology clinic was using a CIED software platform but continued to face delayed alert triage, inconsistent follow-up, and daily workflow gaps.

PrepMD’s Remote Monitoring Services team stepped in to manage timely alert triage and ongoing patient review for all device types, fully aligned with the clinic’s care protocols. The clinic quickly achieved stable operations, faster clinical action, and improved patient care. The lead EP, clinical team, and leadership are extremely satisfied, noting that timely intervention is driving more ablations, related procedures, and higher patient satisfaction.

PrepMD delivered the clinical reliability and operational consistency the software alone could not.

CASE STUDY 4: Cardiac Device Alert Notification and Clinic-Specified Patient Care Protocols

1 Month Period: 2,500 Transmissions | 89 Notifications

We provide prompt and reliable communication of the most clinically relevant data, according to each clinic’s patient care protocols for their cardiac device remote monitoring patients. One month at a clinic shows that out of 2,500 remote CIED transmissions, 89 alert notifications were provided, streamlining the clinic workflow and ensuring the highest standard of care.

23

High Voltage Therapy Notifications

9

Untreated Wide Complex Tachycardia Notifications

16

New Onset Atrial Fibrillation Notifications

16

Notifications for Lead Issues

18

Worsening Heart Failure Notifications

7

Low Battery Notifications

What Our Partners Say

“PrepMD arrived at my organization during a time of substantial remote monitoring challenges. They provided the tools and service to help us with our backlog cleanup, scheduling and optimization of allowable reimbursement. Kent, Carla, Alan and Kelsie worked diligently within our own software technology and quickly addressed workflow challenges to help our service become more efficient. Their dedicated team of specialists delivered high-quality reports with prompt notification of actionable events. Any time I had a question or specific need they were there! Our patients, physicians, and healthcare system benefited immeasurably by the PrepMD service.”

Device Tech Lead

“PrepMD has been vital in helping us manage our remote transmission backlog. The PrepMD staff has been more than a contracted vendor, they have integrated and become part of our team and communicate their progress and productivity within our team portals. With their help, we have consistently been meeting our goals of having alerts addressed by noon and remote transmissions documented within 24 hours.”

Manager of EP

“PrepMD does an excellent job. They have helped our office better manage our remote device care so we are able to provide better patient care”

Nurse Manager

“I feel confident in my PrepMD account team, mainly Vicky, April, and Lisa. They are also responsive when I have a question or request clarification to a report.”

Device Clinic Tech

“PrepMD has been providing support to a large number of our sites in conjunction with our own clinical staff within our health system. They truly provide excellent, patient-centered care when reviewing patient rhythms & alerts. The training and education provided to their staff is evident in their interpretation skills.”

Practice Nurse Manager

“PrepMD is always responsive to questions and concerns in managing our remote transmissions. They are definitely active participants in our remote patient care!”

Device Clinic RN

“We appreciate the efficiency of your service, accurate interpretations, and quick email responses. Thank you!”

Practice Nurse Manager

“PrepMD is a great resource for our institution. They always communicate with us in a timely manner and we appreciate their work ethic.”

Device Clinic Tech

“Our PrepMD clinical team members are always willing to adapt to our health systems, new workflows, policies, and procedures; mainly due to our assigned team providing a foundation of open communication.”

Nurse Manager

    Questions to Ask A
    Remote Monitoring Provider

    • Do you gain secure EHR access to review patient history, medications, and prior encounters?
    • Are your monitoring specialists IBHRE® certified with years of real clinic experience?
    • Can you customize alert protocols to my clinic’s workflow and reduce non-actionable alerts?
    • Do you offer vendor-agnostic monitoring compatible with my existing CIED platform?
    • Will I have a dedicated account manager and team supervisor for daily operational support?
    • Do you provide billing efficiency consultation and workflow optimization?
    • Are you flexible enough to step in or out of services as my clinic’s needs change?
    • Can I bundle services with advanced software, staffing, and training for a complete solution — now or as my clinic’s needs evolve?

    Confirm these essentials before selecting a remote monitoring partner.

    Ready to Transform Your CIED Remote Monitoring Program?

    Partner with PrepMD for a nationwide cardiac device clinic solution that combines experience, technology, and process excellence to elevate patient care, streamline operations, and maximize revenue.

    Schedule a Consultation